Frequently Asked Questions
Everything you need to know about your Onboard Sportswear gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery to get you back in the game sooner.
What is your return policy for sportswear?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like compression base layers cannot be returned if opened.
How do I know which size to order?
Every product page includes a detailed size guide. Our performance fit is designed to be aerodynamic, so if you prefer a looser fit, we recommend sizing up.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking link to monitor your shipment's progress from our warehouse to your door.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.